Grievance Redressal Policy                                                

 About the Research Analyst:

A. About the Policy                                                      

       At Capital Vision Research, we are committed to providing our clients with transparent, fair, and ethical research services. While we strive to deliver the highest standards of           professionalism, we recognize that at times, clients may have queries, concerns, or grievances regarding our services.

       This Grievance Redressal Policy is designed to:

1. Protect Investor Interests – by ensuring that all client complaints are handled in a fair, transparent, and time-bound manner.
2. Promote Accountability – by setting out clear responsibilities at different levels of grievance redressal within Capital Vision Research.
3. Encourage Open Communication – by providing structured channels through which clients can raise issues or seek clarifications.
4. Provide Escalation Avenues – by ensuring that if a client’s issue is not resolved internally, it can be escalated to SEBI through the SCORES platform.

     Nature of Grievances Covered

        Client complaints may arise due to:

1. Lack of clarity or understanding of research
2. Deficiency in service delivery (such as delays in reports or inadequate explanation of recommendations).
3. Misunderstandings or miscommunication between client and
4. Perceived conflict of interest or lack of transparency in disclosures.

     Our Commitment

       We are committed to providing a resolution or update within a reasonable timeframe, and as mandated statutorily by SEBI / BSE (RAASB). We will also be keeping detailed             records of all grievances, responses, and action taken. At Capital Vision Research, treating client concerns with fairness, courtesy, and respect is our foremost objective.

B.INTERNAL GRIEVANCE REDRESSAL / ESCALATION MATRIX

¹ In Compliance with BSE Notice No. 20241209-41, dated December 09, 2024, available at: https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

C.Level Based Grievance Redressal Mechanism                           

LEVEL 1: FOLLOW THE INTERNAL GRIEVANCE REDRESSAL / ESCALATION MATRIX (As above)

Clients can seek clarification to their query and /or reach out to the Research Analyst for any grievance using the above-mentioned Grievance Redressal / Escalation Matrix. They can reach out to the Customer Care  Head of Customer Care  Compliance Officer  CEO  Principal Officer, on the contact number / address / email id provided in the above Grievance Redressal / Escalation Matrix.

If the Client does not receive a response / satisfactory response within 10 business days of writing to the Customer Care  Head of Customer Care  Compliance Officer  CEO  Principal Officer, the Client may escalate the issue / grievance to LEVEL 2.

LEVEL 2: LETTER TO THE REGISTERED OFFICE ADDRESS OF THE RESEARCH ANALYST

Client may write a Letter to the Research Analyst and send the same via in-person or speed- post on the Registered Office Address, which is as below:

Plot No. 10, 4th Floor, Above Domino’s Pizza, Hosur, Chikku Lakshmaiah Layout,

Adugodi, Koramangala,

Bangalore, Karnataka 560029, India.

If the Client does not receive a response or the resolution is not satisfactory within 5 business days of receipt of the Letter to the Registered Office Address of the Research Analyst, the Client may escalate the issue / grievance to LEVEL 3.

LEVEL 3: SEBI SCORES PORTAL COMPLAINT

Client can also lodge grievances through SEBI’s Complaint Redressal System (“SCORES”) platform. SCORES is an online grievance redressal facilitation platform provided by SEBI. Complainants can lodge grievances pertaining to securities market against SEBI regulated entities like listed companies, Registered Intermediaries and Market Infrastructure Institutions. Investors shall first take up their grievances for redressal with the entity concerned, through their designated persons/officials who handle issues relating to compliance and redressal of investor grievances.

To know more about SCORES, please refer to the SEBI Circular dated September 20, 2023 on Redressal of investor grievances through the SEBI Complaint Redressal (SCORES) Platform and linking it to Online Dispute Resolution platform, available at: (Link).

SCORES Website Link: http://scores.gov.in

The Research Analyst will file an Action Taken Report (“ATR”) within 21 calendar days of receipt of the Complaint on the SCORES Portal.

One Year Limitation Period from Date of Occurrence of Cause of Action²

In order to enhance ease, speed and accuracy in the redressal of grievance, the investor may lodge the Complaint against any Entity on SCORES within a period of one year from the date of occurrence of the cause of action, where:

• The complainant has approached the Entity for redressal of the complaint and the Entity has rejected the complaint or the complainant has not received any communication from the concerned Entity; or
• The complainant is not satisfied with the reply received or the redressal by the concerned Entity.

If any complaint filed on SCORES beyond the limitation period specified above, SEBI may reject such complaint.

Investors can approach the Online Dispute Resolution mechanism or other appropriate civil remedies at any point of time. In case the complainant opts for Online Dispute Resolution mechanism or other appropriate civil remedies while the complaint is pending on SCORES, the complaint shall be treated as disposed on SCORES.

For ease of reference, please see below image / chart, which is Schedule III to the above mentioned SEBI Circular dated September 20, 2023:

² See SEBI Circular dated September 20, 2023.

Schedule III of the SEBI Circular dated September 20, 2023

LEVEL 4: ONLINE DISPUTE RESOLUTION MECHANISM

The Securities Market Approach for Resolution Through ODR Portal (“SMART ODR Portal”), has been established by the 7 Market Infrastructure Institutions together with ODR Institutions to help investors access efficient dispute resolution fully online.

Follow the steps below to resolve a dispute.

1. Register on SMART ODR Portal: Click on Create Account to register on the
2. File a New Dispute: Click on File a New Dispute to

3. Select Intermediary: Select the Intermediary against whom you wish to file a
4. Select Category: Select the relevant Categories for your
5. Enter Dispute Details: Fill details of the dispute and attach relevant files or

6. Track Resolution Progress: Once your dispute is filed, track progress

Link to access SMART ODR is: https://smartodr.in/login

Separately, with regard to physical complaints, investors may send their complaints to SEBI at:

Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4‐A, ‘G’ Block, Bandra‐Kurla Complex,

Bandra (E), Mumbai ‐ 400051